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Call Center Services CTDI currently provides Call Center services on behalf of many of our global customers from our Nashville, TN SRC. CTDI operates 5 mini Global Call Centers in this facility. Each CTDI Call Center is capable of handling phone, fax, EDI, mail-in and web-based orders, in addition to providing technical support and customer follow-up. Hours of operation 7:00AM to 7:00 PM CST, Monday thru Friday with well-established 24 x 7x 365 after-hours and on-call support processes. This multi-lingual environment is staffed with 30 trained Customer Service Reps (CSRs) that handle a variety of inventory/maintenance programs, technologies and order types, as well as order tracking and management via our web-based e.Business tool, ETOS. Established performance metrics managed and measured to assure we adhere to our stringent customer satisfaction standards. |
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